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# of surveys: 3750
Last updated: 05/25/2018 9:32 AM,

PATIENT RATINGS

Would you recommend us?

definitely
93.1%
probably
6.16%
maybe
0.58%
not likely
0.08%
no
0.02%

Compare our service to other similar practices

excellent
87.9%
very good
10.1%
good
1.8%
poor
0.06%
very poor
0%

Overall doctor performance

excellent
94.2%
very good
4.89%
good
0.80%
poor
0.03%
very poor
0%

The doctor listened to you attentively

excellent
93.9%
very good
4.97%
good
1.05%
poor
0.05%
very poor
0%

The doctor took time to answer your questions

excellent
94.0%
very good
4.66%
good
1.27%
poor
0.02%
very poor
0%

The doctor explained treatment options

excellent
94.3%
very good
4.16%
good
1.25%
poor
0.14%
very poor
0.02%

The doctor explained treatment options

excellent
92.0%
very good
5.69%
good
2.18%
poor
0.11%
very poor
0.0%

Front desk performance

excellent
85.6%
very good
10.2%
good
3.66%
poor
0.31%
very poor
0.08%

Aesthetician performance

excellent
88.6%
very good
7.61%
good
3.39%
poor
0.24%
very poor
0.08%

Office comfort

excellent
90.9%
very good
6.93%
good
2.08%
poor
0.05%
very poor
0.05%

Parking

excellent
66.4%
very good
14.4%
good
15.7%
poor
2.49%
very poor
0.9%

Friendliness of the staff during appointment

excellent
90.9%
very good
7.23%
good
1.85%
poor
0.05%
very poor
0%

What WE DID WELL

(Answers:674)

I appreciated having a conversation with the Physician, as well as developing a plan together. Accentuating the positive when there is so much negative really helps in enthusiastically executing the plan.

#12018-09-11

choice of music - French, Brazilian, etc appreciated being called when a cancellation opened up an appointment for me that was sooner than my originally scheduled appointment

#22019-06-04

The atmosphere was comfortable, people were curtious, friendly, and helpful.

#32019-02-08

Very impressed by the Doctor and staff.

#42019-04-21

Friendliness

#52019-08-09

Friendly faces pleasant people wonderful and comfortable atmosphere.

#62018-11-01

i would like to think more about that

#72018-12-26

Lovely environment, sunny, spotless and relaxing classical music

#82019-01-17

Novel use of computers

#92019-05-06

The doctor made me feel very comfortable when I was asking questions.

#102019-06-28

What can we do better?

(answers:373)

u r awesome, make everything FREE!, haha jk, worth every penny!

#12011-12-21 17:29:36

can't think of anything.

#22018-10-25

All fine

#32019-06-19

My only complaint is that I work and live (1 mile from) Center City, PA and I wish the office (Dr. Ringpfield) had weekend or later hours. Dr. Heckman was great but she cannot assist me with my cosmetic issues. Overall - like the office and professionalism.

#42011-08-10 18:44:27

Keep it up!

#52019-02-19

Too Early

#62019-02-20

I am very satisfied now.

#72018-12-06

Waiting time in reception area was too long.

#82019-01-27

Service was great, wouldn't change a thing.

#92010-10-06 09:19:36

no recommendations necessary

#102019-06-24
Customer Rating : 4.5

Based on 110 ratings