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# of surveys: 3820
Last updated: 09/24/2020 4:21 PM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

The speed and throughness of the visit.

#12019-11-22

everyone seemed genuinely friendly.

#22020-05-30

Everyone was very kind and helpful.

#32020-01-07

I enjoyed how friendly everyone was.

#42020-08-05

Everything -- quiet, understated

#52020-04-11

THE ATMOSPHERE IS LOVELY AND DR. RINGPFEIL IS VERY THOROUGH AND I HAVE CONFIDENCE IN HER.

#62020-06-30

I liked the promptness of seeing the doctor, and I loved that I was given all the time that I needed to speak with her.

#72020-02-12

The doctor and assistant were wonderful!!! So friendly and warm. I am so used to doctors being rushed AND condescending. This was a great change!!

#82019-12-10

best waiting room decor ever enjoyed talking to doctor

#92011-01-12 08:19:57

good service

#102011-04-19 10:17:20

See more patient answers >>

What can we do better?

(answers:373)

keep doing what u doing keep up the good work!!!!

#12020-05-09

keep on doing excellent customer service skills

#22020-04-26

Just do the same good job

#32020-07-21

Provide some written information for questions asked. I can't remember everything said.

#42020-07-06

very satisfied

#52010-10-13 11:22:48

I have nothing to add, everyone was superb, made you feel right at home and insanely knowledgable. I am beyond happy.

#62010-09-28 11:03:56

I'm speechless!! I make a living at answering this very question but I can't recommend anything you can do to provide better service. You deserve a high score in all aspects of the practice. One minor detail - I have not yet seen the aesthetician and I have limited experience with you. Maybe patients could complete a survey after they've had a couple of appointments and contact with others. Some valuable feedback may be provided. Oops....I just heard an administrator use the word "cancellation" with a patient. May I suggest other terms like "change in the schedule" or "we'll make time for you". Wouldn't want to give patients the idea that it's ok to cancel. :-) Can you recommend a vascular specialist closer to the area than in Center City?

#72011-06-02 14:18:32

i was completely satisfies with everything and everyone. Even my lateness was not held against me.

#82020-09-13

There is a problem with availability of parking during busy week days.

#92020-07-16

You were great. No suggestions

#102020-05-29

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