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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

The attentiveness I received by Dr. Ringpfeil. She explained everything well.

#12025-01-20

Time spent with doctor was longer than expected. Doctor said she liked Retin-A Micro.

#22011-03-30 10:03:23

Dr. Ringpfeil has an excellent manner and seems extremely competent. She inspires confidence.

#32025-09-21

interaction with staff

#42025-03-06

Everyone was lovely and the office looks beautiful.

#52025-10-11

Staff and doctor was very friendly and informative

#62025-07-03

Nice staff and doctor

#72025-03-12

Friendliness of everyone.

#82025-09-18

Friendly, well educated

#92025-04-17

everyone is wonderful, nice, accommodating, and awesome. Great customer service overall.

#102011-12-21 17:29:36

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What can we do better?

(answers:373)

I thought everyone was fantastic and very helpful-no suggestions had a great experience

#12025-12-22

Can't think of anything. I feel good about this visit.

#22010-09-09 11:47:56

Just don't change what you're doing

#32026-01-01

Only the 30 minute wait time really should be shortened.

#42025-07-27

THANK YOU!

#52025-10-08

You guys give excellent service

#62010-10-04 15:02:52

Have some toys or children books in the waiting room

#72025-03-10

My only complaint is that I work and live (1 mile from) Center City, PA and I wish the office (Dr. Ringpfield) had weekend or later hours. Dr. Heckman was great but she cannot assist me with my cosmetic issues. Overall - like the office and professionalism.

#82011-08-10 18:44:27

Keep doing what you are doing now..make sure no one slips, then I will make sure I write about it.

#92025-10-16

Everything was well above my expecatations.

#102025-10-11

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