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# of surveys: 3757
Last updated: 12/03/2019 4:34 PM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

Great Dermatologist!

#12019-02-02

Everyone was very nice!

#22019-09-13

YOU HAVE DONE AN EXCELLENT JOB OF ENSURING PATIENT SATISFACTION AND CARE QUALITY

#32019-04-15

Very good service

#42019-11-26

Electronic Files

#52010-11-15 12:09:12

Being explained about shopping around at diff. pharmacies for pricing of prescriptions.

#62019-06-26

I was made to feel comfortable and was happy that I felt listened to and as though my needs were addressed. I feel confident that the doctor is determined to assist me with my multiple issues. The medical assistant and receptionist were also very helpful and welcoming. Thank you.

#72019-11-28

The appearance and presentation of the office.

#82019-06-05

Everything was good. I like this place.

#92019-04-05

n/a

#102019-11-27

See more patient answers >>

What can we do better?

(answers:373)

Be on time for our appointments

#12011-11-16 13:56:14

Nothing, my visit was great.

#22019-08-16

don't change a thing!

#32019-11-03

Ask patient if they have any pain before asking them to waiting three weeks for appointment

#42019-10-30

I can't think of a single thing to make it better!

#52019-04-13

Its hard to find anything that you guys didn't do correct. Keep up the good work

#62011-08-03 11:52:57

Nothing!

#72019-09-08

So glad I came. Always liked Dr. Kern and Ann Watson. He'd be so pleased with your entire professional setup

#82019-11-26

Everything is just great!

#92019-12-11

Keep up the thinks you are doing....

#102019-06-22

see more patient answers >>