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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

Loved the doctor. She was very friendly and it was refreshing to see someone who actually enjoys their job!

#12010-11-11 09:48:40

Promptness of being seen by physician, excellent, friendly staff. Dr. really listened and offered a plan to resolve my problem.

#22011-10-17 11:50:17

All was extraordinary, compared to most doctor's offices. However, the doctor's explanation of the condition was particularly outstanding.

#32011-09-28 14:40:16

attentivness all around. Concern for my comfort during biopsy. Complete follow up instructions given.

#42026-01-27

I liked all rthe art work that was hanging up in the hallways. I also liked how friendly everyone was. It seemed as though they all wanted to be here. Some times at otjher places the people at the counter can be disrespectful. Not here. The or was very caring and explained the treatment in terms that we could understand.

#52026-06-27

everyone is wonderful, nice, accommodating, and awesome. Great customer service overall.

#62011-12-21 17:29:36

the doctor was perfect- kind, open and informative

#72025-11-05

I was impressed that the doctor really listened to me and that she thoroughly answered my questions. Instead of telling me not to worry about things, she explained the nature of the condition and why it wasn't a concern. She also thoroughly explained my treatment options so I could make an informed decision.

#82025-08-09

Everything was great!

#92025-11-25

Honesty.

#102011-01-05 16:01:31

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What can we do better?

(answers:373)

So glad I came. Always liked Dr. Kern and Ann Watson. He'd be so pleased with your entire professional setup

#12026-03-18

No room for improvement

#22026-04-25

Nothing missing.

#32026-05-12

The restroom could be cleaner.

#42011-01-19 08:56:51

I was a bit embarressed by not knowing more information regarding my parents history. I believe it would have been better handled if I were asked to please get more info and then let the dr's office know.

#52025-09-19

everything was great, i don't have any suggestions

#62010-10-25 11:08:34

I can't think of anything else that you can do, everything was excellent.

#72025-11-11

Great practice

#82011-03-14 13:52:46

Less wait time for an appointment.

#92010-11-17 15:23:04

Get some better parking spaces

#102025-10-03

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