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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

The knowledge, helpfulness, and friendliness of every person in this office has made me decide to have my daughter and me be seen here instead of by a doctor in the area in which we live (more than half an hour away). Thank you.

#12026-06-01

Very friendly staff. Made the experience easy and comfortable.

#22025-10-22

Dr. Heckman gave me a lot of information and listened and answered all of my questions.

#32011-11-17 15:30:47

Everyone seem to be knowing what they are doing and loving to take the time to assure you that they care and can assit you..

#42011-04-19 09:23:01

everyone was very kind and helpful! and a nice atmosphere.

#52026-02-19

The care, attention and kindness were remarable--thank you!

#62025-09-16

Both the doctor and medical assistant were very knowledgable.

#72010-11-09 10:53:55

I liked how she listened to my issues and is addressing them aggressively. I've seen too many Dermatologists who don't seem to know how to go about treating me.

#82026-07-18

computerized medical record

#92025-11-03

Minimal waiting time. So friendly and professional!!

#102012-10-01 11:08:39

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What can we do better?

(answers:373)

More convenient office hours for those who work during the day. Perhaps one evening?

#12011-03-16 11:16:24

nothing everything is fine as is.

#22026-05-16

Evening hours

#32026-06-21

no complaints. everything was fine.

#42026-02-04

Waiting time in reception area was too long.

#52026-04-30

n/a

#62026-06-02

I've never been in a medical office that was so warm and inviting. The decor and overall appearance has the feel of your living room but also reminds you that you are in a clinical environment as well. This practice surpasses my expectations in every way, from the staff, dress code, advances in technology and overall care of the patient. I was made to feel that my care is your number one priority.

#72011-04-29 11:02:03

Have the patient internet working

#82011-09-08 11:08:45

Everything to date that your office has performed has been done professionally and expeditiously. It's a pleasure to deal with all the staff.

#92025-12-30

Everyone and everything is excellent!

#102011-03-23 10:51:26

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