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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

The doctor's thoroughness and professionalism and bedside manner. Also the offioce music was very pleasant.

#12025-05-18

everyone seemed genuinely friendly.

#22025-06-11

everyone was very friendly and didn't make me feel self conscious.

#32011-06-01 18:06:14

Patience and Politiness

#42025-08-05

The med assistant and the doctor were very pleasant and I feel like I can leave knowing that I am ok and had an excellent exam

#52025-03-28

Doctor was very pleasant and informative.

#62025-07-05

EVERYONE WAS VERY NICE AND FRIENDLY AND I ESPECIALLY LIKED EVRYONES SMILE!

#72010-12-14 11:35:36

Everyone was extremely welcoming, pleasant and professional. I felt very secure with the knowledge and professional, caring treatment by both the doctor and her assistant.

#82025-02-22

The promptness of waiting to see the doctor.

#92025-05-15

Receptionist friendly and helpful and cheerful {shawna}. Emily was very friendly and professional and cheerful and puts patient at ease. Dr. was very thorough and explained everthing on patients level and also cheerful. I will definately reccomend to friends!

#102012-12-10 09:51:20

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What can we do better?

(answers:373)

Completely satisfied

#12010-10-20 09:59:20

Have some toys or children books in the waiting room

#22025-05-07

I recommended this practice to a family member but they showed up 15 mins late to their first appt. due to traffic and were turned away (after traveling over an hour to get here). I would suggest on the first visit to allow more leeway for late appointments (try to fit them in) and then explain the late policy for all appointments moving forward.

#32011-09-21 14:47:49

Everything was wonderful

#42025-08-21

Everything was perfect today

#52010-10-05 10:42:21

Everything is just great!

#62025-03-30

Good the way it is.

#72025-07-07

DO NOT CHANGE A THING- YOU FOLKS ARE WONDERFUL!!!!!

#82024-10-03

My only complaint is that I work and live (1 mile from) Center City, PA and I wish the office (Dr. Ringpfield) had weekend or later hours. Dr. Heckman was great but she cannot assist me with my cosmetic issues. Overall - like the office and professionalism.

#92011-08-10 18:44:27

I checked off compimentary consultation with aesthetician on the intake forms, but it wasn't mentioned and I forgot to ask during the examination.

#102024-12-28

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