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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

Friendly, curteous service from all I was in contact with.

#12026-02-05

Yes your patiences and willingness to answer all my questions.

#22025-12-23

Friendliness

#32026-01-26

The art on the walls.

#42026-10-09

choice of music - French, Brazilian, etc appreciated being called when a cancellation opened up an appointment for me that was sooner than my originally scheduled appointment

#52025-12-12

all people very nice.

#62025-11-18

I liked all rthe art work that was hanging up in the hallways. I also liked how friendly everyone was. It seemed as though they all wanted to be here. Some times at otjher places the people at the counter can be disrespectful. Not here. The or was very caring and explained the treatment in terms that we could understand.

#72026-07-08

The location and setting of the office.

#82025-11-20

The prfessionalism of the staff and the attentiveness of the physician. Also the timliness of the staff.

#92011-01-26 08:55:26

I thought the doctor was very thorough in explaining the procedures I need to take care of my skin problem

#102026-03-01

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What can we do better?

(answers:373)

It was good

#12026-10-06

Later evening hours and/or weekend hours.

#22011-05-27 15:59:15

I really can't think of anything to add

#32010-11-24 09:41:39

don't see how you could improve anything

#42011-01-12 08:19:57

My only complaint is that I work and live (1 mile from) Center City, PA and I wish the office (Dr. Ringpfield) had weekend or later hours. Dr. Heckman was great but she cannot assist me with my cosmetic issues. Overall - like the office and professionalism.

#52011-08-10 18:44:27

Can't think of anything, all was excellent.

#62011-05-03 10:51:30

When making the initial appointment and then calling to try to get it moved up (our of fear that I had a melanoma), I didn't think that one of the booking person(s) was particularly helpful or reassuring.

#72025-11-07

Keep doing what you're doing.

#82026-09-23

Everything was very clean and I cannot think of much you could do better.

#92026-02-17

everything was beyond my expectations . No doctor has ever given me such a complete exam

#102010-10-07 10:02:42

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