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# of surveys: 3835
Last updated: 11/19/2020 5:15 PM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

The information the doctor knew about all the medicines

#12011-01-24 14:33:36

It's great that you're using electronic means to capture patient information. Everyone is very friendly and competent and the doctor was wonderful to talk to.

#22020-02-24

The doctor took a lot of time explaining my treatment and making sure I was comfortable.

#32020-07-01

The people are friendly and understand.

#42020-08-25

The doctor was very explainative and very friendly and precise.

#52010-11-22 10:46:33

All was extraordinary, compared to most doctor's offices. However, the doctor's explanation of the condition was particularly outstanding.

#62011-09-28 14:40:16

The amount of time the doctor spent and the medical assistant. I didn't feel rushed

#72020-08-31

Linda and the medical assistant were wonderful

#82011-09-16 11:42:32

I enjoyed the French music in the reception area.

#92020-08-23

Outstanding experience across the board: Dr. R, Melissa, staff, facility.

#102010-11-29 10:34:31

See more patient answers >>

What can we do better?

(answers:373)

All aspects of care were remarkable--much better than I've encountered elsewhere.

#12020-04-24

I thought everyone was fantastic and very helpful-no suggestions had a great experience

#22020-10-01

I had problems with my insurance. Since you took my insurance information over the phone it might have been nice to know that before I came in so I could have fixed it.

#32011-05-19 10:14:50

I have an unusual challenge getting to and from the office. Your practice is doing a great job; I will deal with the transportation issues.

#42011-03-21 10:03:43

Offer a male of female medical assistant and ask if opposite sex assistant is okay

#52011-06-02 13:39:55

I would like to get in with the doctor. I also would like more than one option presented to me. Also, it would be nice to be offered more natural alternatives, or integrative treatments.

#62011-08-10 15:47:37

Keep up the thinks you are doing....

#72020-11-16

Nothing that I could think of would be better.

#82019-12-15

your office was just as described to me, most impressive!

#92011-09-07 11:57:29

please change the paintings in the reception area....

#102011-02-02 11:01:42

see more patient answers >>