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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

everything was wonderful.

#12025-05-18

I enjoyed the fast service and great eviorment. keep up the good work!

#22026-01-19

the staff was extremely friendly, polite and worked well with my 6 year old

#32025-12-13

The general friendliness, and knowledgeability of the Dr and staff.

#42026-05-03

The physician and the art!

#52025-07-03

I thought everyone was very professional and nice.

#62025-05-16

The atmosphere was relaxed and pleasant. I especially liked having a nice big clock in the waiting room.

#72025-06-26

The medical assistant and the doctor listen and the doctor explains the procedure and different options very well and explains what to expect from different options or procedure.

#82025-06-07

The prfessionalism of the staff and the attentiveness of the physician. Also the timliness of the staff.

#92011-01-26 08:55:26

Love the technology. Dr. listened well to my concerns and was attentive.

#102025-10-18

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What can we do better?

(answers:373)

no suggestions, you are doing a good job

#12025-08-30

Keep up the thinks you are doing....

#22025-05-30

Keep me informed of specials on products that might be good for my skin.

#32011-01-05 16:01:31

more relaxing music

#42025-08-26

So glad I came. Always liked Dr. Kern and Ann Watson. He'd be so pleased with your entire professional setup

#52025-08-20

u guys r great here ,very professional, n kind .love coming here ...

#62011-09-26 14:29:08

Service was extremely good.

#72011-01-27 16:47:12

Good the way it is.

#82025-07-16

everything was great, i don't have any suggestions

#92010-10-25 11:08:34

I would have liked to pay in cash but the receptionist had no change.

#102026-01-24

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Customer Rating : 4.7

Based on 637 ratings