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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

The electronic registration.

#12025-08-05

The staff was knowlegable in answering any additional questions I may have

#22025-07-29

I have been to a number of derm docs....often it seems as though they have you try this or that but never seem to have a clear plan as to how they will treat ALL of the issues at hand. Thank you for taking the time to address each one of my concerns.

#32025-07-15

Punctuality of apointment.

#42025-06-13

the professionalism and everyone made me feel comfortable.

#52026-02-23

everyone was very friendly and didn't make me feel self conscious.

#62011-06-01 18:06:14

You LISTEN AND YOU HEAR

#72026-02-18

I like the conscientious of the team. They seem to care and are capable.

#82011-10-27 14:37:41

I really liked how personable the doctor was during my appointment. She really made me fee confident about her ability.

#92025-09-09

Dr very friendly and made me comfortable.

#102025-05-10

See more patient answers >>

What can we do better?

(answers:373)

There is nothing I can even think of! Wonderful Staff!!

#12011-09-09 15:04:20

So glad I came. Always liked Dr. Kern and Ann Watson. He'd be so pleased with your entire professional setup

#22025-09-10

There is nothing I can even think of! Wonderful Staff!!

#32011-09-09 15:04:20

I was impressed with every step of making the appointment to seeing the physician.

#42010-12-16 12:26:48

I think the service provided fulfilled my expectations so at this time I do not have any suggestions for improvement.

#52026-01-23

uhmm.. you're office was too nice. It made me jealous.

#62026-03-03

just continue listening which is so important

#72026-01-09

fantastic service

#82025-05-03

Don't change anything, it's excellent.

#92010-11-08 15:17:21

Almost too methodical - thought of one more 15 second type question after Dr. left re one spot not noted - would have waited some time to have her look at it. Told no time until lunch.

#102011-11-03 10:28:10

see more patient answers >>

Customer Rating : 4.7

Based on 637 ratings